FAQ's
Our pieces are made of high-quality brass and plated in 21k gold. Each design is handcrafted, giving it the unique character and artistry that defines Roz.
With proper care, your jewelry will keep its shine for a long time. Like all plated pieces, a natural patina may develop over time. It’s part of the charm that makes each piece truly yours.
We release new collections a few times a year, inspired by color, culture, and craftsmanship. Each drop is intentionally curated to feel timeless yet fresh.
Our jewelry is designed and curated in New York and handmade by skilled artisans in Istanbul, Turkey who bring each piece to life with meticulous attention to detail.
At the moment, we do not stock in a physical location and have an online store. Follow us on Instagram or join our mailing list for upcoming pop ups and updates.
We ship out orders every Tuesday and Friday. We use UPS, which can take anywhere from 3-7 business days depending on where you are located. You also have the option of selecting Priority Mail to get your order faster.
We ship worldwide! We cannot guarantee the shipping timeframe but all shipments are dispatched the week you place the order.
Our customer is our first priority and we want to try our best to make sure you are satisfied. Please email us at info@rozstore.co for return instructions.
Our pieces are made with care, but those with sensitivities may wish to avoid prolonged contact.
Yes, all our pieces are handmade. No one piece will be identical and minor variations make each piece one of a kind.
Yes, 100%. Our artisans are paid fairly and production is small-batch and mindful.
Please review our return policy for instructions and details. No, we do not offer exchanges.
Our packaging includes a gift box and thank you card. You may add a hand written gift note free of charge.
We recommend removing your jewelry before showering or swimming to preserve the plating.